Our products can be purchased through dealers. All our dedicated dealers are listed on the on our web page Where to buy.
Frequently Asked Questions
All the information you need in one spotGeneral Information
General Questions
Does Vista Railing Systems have an installation division?
No, we don’t. Please inquire about installation at your local store when purchasing. Click on the link to find a store closest to you. Where to buy
If there's not a store near my location, how can I purchase your products?
US: On our “Where to Buy” page, click on our Online Dealers to view the products they sell.
Canada: Call our Customer Service line at +1 800 667-8247 or email us at sales@vistarailings.com and our team will work with you to connect you to a storefront.
Hours of operations are 8 am – 4:30 pm PST, Monday-Friday.
Does Vista manufacture domestically in North America?
Yes, we have a manufacturing plant located in British Columbia, Canada.
Regular Picket
Does the Regular Picket Railing System meet National Building Code?
Yes, the kit has been independently tested and certified to meets or exceed National Building Code for guard rail.
What size are the pickets?
The Regular Pickets are 5/8-inch square.
Can I modify my Vista Regular Picket Railing System?
We do not advise modifying the railings or using them in ways they were not engineered or tested for. Doing so will VOID the warranty and make your railing unsuitable as a guard rail.
My deck railing system will be only 36" high, do I need to buy a different Regular Picket Stair Railing System to complete my job?
No. The stair railing system has a standard height. You will need to purchase a 36″ top stair post if you want the posts to transition seamlessly.
What are the plastic inserts in the top and bottom rails? Should I remove them?
Using Picket (Regular & Wide) Railing System – No. Leave the clear plastic inserts in the channel.
Using Glass Railing System – Yes. If you are installing glass then you need to replace the gasket with a glazing glass gasket that is sold separately.
What is the powder coating standard on the aluminum products?
Standard Vista Railing products are powder coated to AAMA2604 standards.
Wide Picket
Does the Wide Picket Railing System meet National Building Code?
Yes, our kit has been independently tested and certified to meets or exceed National Building Code for guard rail.
What size are the pickets?
The Wide Pickets are 5/8-inch x 1 ½-inch.
Can I modify my Vista Wide Picket Railing System?
We do not advise modifying the railings or using them in ways they were not engineered or tested for. Doing so will VOID the warranty and make your railing unsuitable as a guard rail.
My deck railing system will be only 36" high, do I need to buy a different Wide Picket Stair Railing System to complete my job?
No. The stair railing system has a standard height. You will need to purchase a 36″ top stair post if you want the posts to transition seamlessly.
What are the plastic inserts in the top and bottom rails? Should I remove them?
Using Picket (Regular & Wide) Railing System – No. Leave the clear plastic inserts in the channel.
Using Glass Railing System – Yes. If you are installing glass then you need to replace the gasket with a glazing glass gasket that is sold separately.
Framed Glass
Does the Framed Glass Aluminum Railing meet National Building Code?
Yes, our Framed Glass Aluminum Railing has been independently tested and certified to meets or exceed National Building Code for guard rail.
What is the thickness of the glass?
The glass in Framed Glass Aluminum Railing System is 6mm or ¼-inch thick.
Are there instructions for installing the glass into the gasket channel, on a framed glass railing section?
Yes. Remove the clear picket gasket from the top and bottom rail channel. Install support leg (if you’re using one). Install top and bottom glass gasket into the rail channel. Fasten the bottom aluminum channel to the post and install the glass by inserting top of glass in the top channel first, then lower into place. Visit our Installation Instructions section, under the “Learn” for more information about installing all our products. Click for the Glass Gasket Installation instructions.
Can I modify my Framed Glass Railing System?
We do not advise modifying the railings or using them in ways they were not engineered or tested for. Doing so will VOID the warranty and make your railing unsuitable as a guard rail.
I can't get the glass to fit into the gasket in my Framed Glass Railing System, any tips?
If your glass is seeming too tight there are a few ‘quick-fix’ options you may try. First, try spraying a small amount of glass cleaner to lubricate the glass, alternatively you could try soap and water, however, glass cleaner is easier to clean afterward. If this does not work, use silicone spray (sparingly), be careful as this will make everything very slippery.
My deck railing system will be only 36" high, do I need to buy a different Framed Glass Stair Railing System to complete my job?
No. The stair railing system has a standard height. You will need to purchase a 36″ top stair post if you want the posts to transition seamlessly.
What are the plastic inserts in the top and bottom rails of your Framed Glass Railing System? Should I remove them?
Using Picket (Regular & Wide) Railing System – No. Leave the clear plastic inserts in the channel.
Using Glass Railing System – Yes. If you are installing glass then you need to replace the gasket with a glazing glass gasket that is sold separately.
Frameless Glass
Does the Frameless Glass Railing meet the National Railing Building Code?
Yes, our frameless posts have been tested and engineered to the railing guidelines as outlined in the National Building code. Please note, in some jurisdiction inspectors apply the glass code instead of the railing code. The glass code may require a top rail. Please check with your local building inspector prior to proceeding with any purchase or work.
What is the thickness of the glass?
The glass in our Frameless Glass Railing System is 10mm or 3/8-inch thick.
Can I modify my Frameless Glass Railing System?
We do not advise modifying the railings or using them in ways they were not engineered or tested for. Doing so will VOID the warranty and make your railing unsuitable as a guard rail.
Wind Wall
Does the Wind Wall Aluminum Railing meet National Building Code?
Yes, Windwall is certified as a guard rail. Against national guard rail codes, as with all guard rails it is best to confirm with your local building code office.
Cable Rail
Does the Aluminum Cable Railing System meet National Building Code?
Yes, our cable rail has been independently tested and certified to meets or exceed National Building Code for guard rail.
What grade is the stainless-steel hardware and cable in the Aluminum Cable Railing System?
The hardware is marine grade type 316 stainless steel.
Cable Decorative Infill
Can I use the excess material after I cut the strands to length for my railing project?
No, the Cable Infill packages are convenient in that no additional hardware is required. Everything needed is provided in the kit. This does mean that the excess lengths will not be able to be used for your Cable Infill railings after you have cut the strands to meet the lengths required.
Privacy Fencing
Does the Privacy Fencing Aluminum Railing meet National Building Code?
No, this is a decorative product only.
Cap/Drink Rail Adapter
Do you provide the wood or composite or vinyl to put on top?
No. It fits nicely over Vista Aluminum Picket (regular & wide) System, Vista Aluminum Cable System & Vista Glass Railing System and you can attach your choice of cap material such as wood, composite or vinyl to complete your railing project. It does include all the hardware for fastening the adapter to the post as well as the hardware for attaching your material to the adapter.
What colours is the Cap/Drink Rail Adapter available in?
The Cap/Drink Rail Adapter is available in all of our standard colours to achieve a seamless look.
