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Frequently Asked Questions

All the information you need in one spot

General Information

General Questions

Can the public purchase your railings direct?

Our products can be purchased through dealers.  All our dedicated dealers are listed on the on our web page Where to buy.

Does Vista Railing Systems have an installation division?

No we don’t.  Please inquire about installation at your local store when purchasing.  Click on the link to find a store closest to you.  Where to buy

If there's not a store near my location, how can I purchase your products?

US: On our “Where to Buy” page, click on our Online Dealers to view the products they sell.

Canada: Call our Customer Service line at +1 800 667-8247 or email us at sales@vistarailings.com. Hours of operations are 8am – 4pm PST, Monday-Friday.


Deck Railing Kits

Traditional Deck Railing Kit

Can a Traditional Railing Kit System be used on the stairs?

Yes, you simply need to purchase a separate angle adapter which allows you to convert a level deck kit into a 36-degree angled stair kit.  Best to use 26″ railing kit for stairs.

Does the Traditional Railing Kit System box include everything I need for my railing project?

The box includes top and bottom rail, cap rail, infill balusters, brackets and screws to attach railing’s. Posts sold separately.

Does the Traditional Railing Kit deck railing kit meet National Building Code?

Yes, our Traditional Deck Railing Kit has been independently tested and certified to meets or exceed National Building Code for guard rail.

How do we accommodate angles on the posts?

Included in each kit are the rail hanger brackets that you would attached to your rail as shown in Vista Wood Kits 45 Degree Angle Posts.  If you have odd angles, you would need to cut into your post to match the angle.


Tuscany Deck Railing Kit

Can a Tuscany Railing Kit System be used on the stairs?

No, there is a separate Tuscany Stair Kit specifically designed for use on angled stairs.

Does the kit box include everything I need for my railing system?

The Tuscany Railing Kit System box includes top and bottom rail, cap rail, infill balusters, lock bar, brackets and screws to attach railing’s. Posts sold separately.

Does the Tuscany Railing Kit deck railing kit meet National Building Code?

Yes, our Tuscany Deck Railing Kit has been independently tested and certified to meets or exceed National Building Code for guard rail.

How do we accommodate angles on the posts?

Included in each kit are the rail hanger brackets that you would attached to your rail as shown in Vista Wood Kits 45 Degree Angle Posts.  If you have odd angles, you would need to cut into your post to match the angle.


Somerset Deck Railing Kit

Can a Somerset Railing Kit System be used on the stairs?

No, there is a separate Somerset Stair Kit specifically designed for use on angled stairs.

Does the kit box include everything I need for my railing system?

The Somerset Railing Kit System box includes top and bottom rail, cap rail, infill balusters, brackets and screws to attach railing’s. Posts sold separately.

Does the Somerset Railing Kit meet National Building Code?

Yes, our Somerset Deck Railing Kit has been independently tested and certified to meets or exceed National Building Code for guard rail.

How do we accommodate angles on the posts?

Included in each kit are the rail hanger brackets that you would attached to your rail as shown in Vista Wood Kits 45 Degree Angle Posts.  If you have odd angles, you would need to cut into your post to match the angle.


Clearview Deck Railing System

Is the Clearview Railing System a single box?

No, the railing and the glass is sold separately in two boxes that make up the one system. One box includes top and bottom rails, cap rail and 2 sets of hanger brackets. The second box includes your glass, which is available for level or stair options. Posts are sold separately.

Can a Clearview Railing System be used on the stairs?

Yes! You will need to purchase the stair rail kit (Treated or Western Red Cedar) and the stair glass panels. Note – glass is only for a 32 1/2 degree stair (Rise 7″, Run 11″)

Where do I cut my railings if I need to make it fit?

Because the railings are pre-slotted, you will need to ensure you cut the railings correctly to secure the glass panels.  Click on the Rail Cutting Guide-Deck & Stair Rail to assist you.

Does the Clearview Railing Kit System meet National Building Code?

Yes, our Clearview Deck Railing System has been independently tested and certified to meets or exceed National Building Code for guard rail.

How do we accommodate angles on the posts?

Included in each kit are the rail hanger brackets that you would attached to your rail as shown in Vista Wood Kits 45 Degree Angle Posts.  If you have odd angles, you would need to cut into your post to match the angle.


Cable Decorative Infill

Can I use the excess material after I cut the strands to length for my railing project?

No, the Cable Infill packages are convenient in that no additional hardware is required. Everything needed is provided in the kit. This does mean that the excess lengths will not be able to be used for your Cable Infill railings after you have cut the strands to meet the lengths required.


Aluminum Railings

Regular Picket

Does the Regular Picket Railing System meet National Building Code?

Yes, the kit has been independently tested and certified to meets or exceed National Building Code for guard rail.

What size are the pickets?

The Regular Pickets are 5/8-inch square.

Can I modify my Vista Regular Picket Railing System?

We do not advise modifying the railings or using them in ways they were not engineered or tested for.  Doing so will VOID the warranty and make your railing unsuitable as a guard rail.

My deck railing system will be only 36" high, do I need to buy a different Regular Picket Stair Railing System to complete my job?

No.  The stair railing system has a standard height. You will need to purchase a 36″ top stair post if you want the posts to transition seamlessly.

What are the plastic inserts in the top and bottom rails? Should I remove them?

Using Picket (Regular & Wide) Railing System – No.  Leave the clear plastic inserts in the channel.

Using Glass Railing System – Yes.  If you are installing glass then you need to replace the gasket with a glazing glass gasket that is sold separately.


Wide Picket

Does the Wide Picket Railing System meet National Building Code?

Yes, our kit has been independently tested and certified to meets or exceed National Building Code for guard rail.

What size are the pickets?

The Wide Pickets are 5/8-inch x 1 ½ inch’s.

Can I modify my Vista Wide Picket Railing System?

We do not advise modifying the railings or using them in ways they were not engineered or tested for.  Doing so will VOID the warranty and make your railing unsuitable as a guard rail.

My deck railing system will be only 36" high, do I need to buy a different Wide Picket Stair Railing System to complete my job?

No.  The stair railing system has a standard height. You will need to purchase a 36″ top stair post if you want the posts to transition seamlessly.

What are the plastic inserts in the top and bottom rails? Should I remove them?

Using Picket (Regular & Wide) Railing System – No.  Leave the clear plastic inserts in the channel.

Using Glass Railing System – Yes.  If you are installing glass then you need to replace the gasket with a glazing glass gasket that is sold separately.


Framed Glass

Does the Framed Glass Aluminum Railing meet National Building Code?

Yes, our Framed Glass Aluminum Railing has been independently tested and certified to meets or exceed National Building Code for guard rail.

What is the thickness of the glass?

The glass in Framed Glass Aluminum Railing System is 6mm or ¼ inch thick.

Are there instructions for installing the glass into the gasket channel, on a framed glass railing section?

Yes. Remove the clear picket gasket from the top and bottom rail channel. Install support leg (if you’re using one).  Install top and bottom glass gasket into the rail channel. Fasten the bottom aluminum channel to the post and install the glass by inserting top of glass in the top channel first, then lower into place. Visit our Installation Instructions section, under the “Learn” for more information about installing all our products.  Click for the Glass Gasket Installation instructions.

Can I modify my Framed Glass Railing System?

We do not advise modifying the railings or using them in ways they were not engineered or tested for.  Doing so will VOID the warranty and make your railing unsuitable as a guard rail.

I can't get the glass to fit into the gasket in my Framed Glass Railing System, any tips?

If your glass is seeming too tight there are a few ‘quick-fix’ options you may try. First, try spraying a small amount of glass cleaner to lubricate the glass, alternatively you could try soap and water, however, glass cleaner is easier to clean afterward. If this does not work, use silicone spray (sparingly), be careful as this will make everything very slippery.

My deck railing system will be only 36" high, do I need to buy a different Framed Glass Stair Railing System to complete my job?

No.  The stair railing system has a standard height. You will need to purchase a 36″ top stair post if you want the posts to transition seamlessly.

What are the plastic inserts in the top and bottom rails of your Framed Glass Railing System? Should I remove them?

Using Picket (Regular & Wide) Railing System – No.  Leave the clear plastic inserts in the channel.

Using Glass Railing System – Yes.  If you are installing glass then you need to replace the gasket with a glazing glass gasket that is sold separately.


Frameless Glass

Does the Frameless Glass Railing meet the National Railing Building Code?

Yes, our frameless posts have been tested and engineered to the railing guidelines as outlined in the National Building code.  Please note, in some jurisdiction inspectors apply the glass code instead of the railing code.  The glass code may require a top rail.  Please check with your local building inspector prior to proceeding with any purchase or work.

What is the thickness of the glass?

The glass in our Frameless Glass Railing System is 10mm or 3/8 inch thick.

Can I modify my Frameless Glass Railing System?

We do not advise modifying the railings or using them in ways they were not engineered or tested for.  Doing so will VOID the warranty and make your railing unsuitable as a guard rail.


Wind Wall

Does the Wind Wall Aluminum Railing meet National Building Code?

Yes, if you follow the post spacing requirement as outline in the Design Guide (Canada pg 19, 22)  (US pg #to come)


Cable Rail

Does the Aluminum Cable Railing System meet National Building Code?

Yes, our cable rail has been independently tested and certified to meets or exceed National Building Code for guard rail.


Privacy Fencing


Cap/Drink Rail Adapter

Do you provide the wood or composite or vinyl to put on top?

No.  It fits nicely over Vista Aluminum Picket (regular & wide) System, Vista Aluminum Cable System & Vista Glass Railing System and you can attach your choice of cap material such as wood, composite or vinyl to complete your railing project.  It does include all the hardware for fastening the adapter to the post as well as the hardware for attaching your material to the adapter.

What colours is the Cap/Drink Rail Adapter available in?

The Cap/Drink Rail Adapter is available in all of our standard colours to achieve a seamless look.