Warranty Information
Vista Limited Lifetime Warranty
Alco Ventures Inc. (Vista) warrants that its Vista *Residential Aluminum Railing, and/or Fencing product is free from defects in material and workmanship in the course of manufacturing and that the standard Alco applied factory finish will meet the AAMA 2604 Specification against splitting, peeling, flaking, blistering or fracturing under conditions of normal use for the life of the product. Our residential warranty is for the exclusive benefit of the original purchaser and is not assignable or transferable.
Link to our Online Warranty Registration form
Vista Warranty Limitations
This warranty does not cover damage due to normal weathering, chalking, scratching, fading, corrosive atmosphere contaminants (e.g. Chemical fumes, pollution, salt or salt air conditions within a mile of open ocean), volcanic ash, lightning, windstorm, tornadoes, or any other act of God, explosions, riots, civil disturbances, war, misuse or abuse, or other causes beyond the control of Alco Ventures Inc.
This warranty does not include those screws and/or other fasteners used in the assembly and/or installation of this railing, and/or fencing.
Alco Ventures Inc. will not be required to honour this warranty if the railing, and/or fencing has not been installed by an authorized Vista Dealer and if installation has been modified, altered, or changed in any manner at time of installation or thereafter, by anyone other than an authorized Vista Dealer. Alco will not be required to honour this warranty without being given a reasonable opportunity to have its representative investigate any claim made. If after investigating the claim, Alco Ventures Inc.'s sole liability and the Owner's only remedy shall be as follows:
Alco Ventures Inc. may choose either to repair or replace any of the railing, and/or fencing that are deemed defective by Alco and the cost of labour and shipping to repair or replace, shall be the responsibility of the original purchaser.
Any claim under this warranty must be made within 14 days after the circumstances giving rise to any such claim are discovered by the Owner.
Any claim under this warranty must be made in writing to Alco Ventures Inc. via sales@alcoventures.com, or to the installing Dealer, or by mail to Alco Ventures Inc. 9747 199A Street, Langley, BC Canada V1M 2X7 and must include a copy of the original sales invoice and a copy of this warranty document.
Alco Ventures Inc. will not be responsible or liable for loss of use of the said railing, and/or fencing or any costs or damages that are consequential to any defect of the said Vista product.
This warranty shall be construed and enforced in accordance with, and the rights of the parties here shall be governed by the laws of the Province of British Columbia. Any and all disputes arising under the warranty, whether as to interpretation, performance or otherwise, shall be subject to the exclusive jurisdiction of the courts of the Province of British Columbia.
THIS WARRANTY IS MADE IN LIEU OF ALL OTHER WARRANTIES EXPRESSED OR IMPLIED. ADDITIONALLY ANY IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE TERMS OF THIS WARRANTY.
View Care and Maintenance information for Railings, Fencing and Wind Screens
Important Notes:
Residential as referenced in this warranty is defined as privately owned, single family detached and duplex housing. Multi-family housing, commercial and rental properties do not qualify under this warranty.
If your site location regularly experiences winds gusting over 60 MPH (100 KPH) you will need to consult a local professional engineering firm to determine if our product is suitable for your application. For extreme weather condition type applications, Vista is limited to the product specifications outlined in Vista’s Design Manual. Please refer to Vista’s Design Manual for further information.
Link to our Online Warranty Registration form